Contact
Contact
Write to [email protected]. The address reaches the review desk directly and we answer in English, usually within one working day and always within three.
The messages we act on fastest are the ones with numbers in them. If a withdrawal took four days at a casino we list at 24 hours, tell us which brand, which payment method and which week, and that brand goes back into testing. The same goes for a bonus whose wagering multiplier no longer matches our table, or a POLi option that has quietly disappeared from a cashier.
Two things we cannot do: give legal advice about gambling in New Zealand, and act as an intermediary in a dispute with an operator. For those, the licensing regulator named in the review is the correct route, and its complaints channel is listed with the licence.